Privacy policy

1. Information Collected

During your visit to our website, in order to provide you with the best possible service, we may collect various types of information, including:

  • When placing an order or creating your user account: your name, contact details (address, email address, telephone number), and credit card details.
  • When placing an order: the delivery address(es) provided, the username and password associated with your account, and the history of your product selection and actions on our site.
  • When requesting information, emailing our customer service, subscribing to our newsletter, or any other service, participating in a contest, voting for a product, or posting reviews: your name, contact details, and any other information such as your age, interests, and product preferences.
  • During any visit to the site: your internet location (IP address, domain names like .fr or .com, source URL), the browser used, the country and telephone prefix of your computer, the pages of our site you have visited during your stay, the advertisements you have clicked on, and any searches you have performed.
  • We may collect this information even if you do not have a user account with us.
  • Finally, we may acquire customer lists from third parties to invite new people to share the nooance-paris.com experience. However, these lists only include individuals who have consented to receive promotional emails. In any case, all our emails include an unsubscribe option.
  • Lastly, we inform you that our site is monitored and we may record any information regarding your visit to our site that could help us improve the quality of the services we offer.
2. Use of Collected Information

We will not unnecessarily share your information with unrelated third parties. For example, we may use the information collected for:

  • Processing your orders
  • Improving our site
  • Managing a contest, promotion, survey, or other site features
  • Enhancing our customer service
  • Improving your browsing experience
  • Sending periodic emails or information related to our offers and products
  • Enhancing our advertising. By visiting nooance-paris.com, you agree to be contacted by our services for any of the reasons mentioned above, whether by phone, email, or post. You confirm that you will not consider the use of your confidential information as a breach of your rights as provided by French regulations.

Upon creating your user account, or when placing an order, we record information about you intended for our company, responsible for processing, to carry out all operations related to our commercial relationship, including account creation, payment, delivery, management of claims and after-sales service, providing the services you subscribe to, and sending you NOOANCE offers.

In accordance with the Personal Data Regulations, you have various rights, including the right to access, rectify, and oppose the processing of your data. To exercise your rights, simply write to us indicating your first and last name, address, email (used at account creation), and attaching proof of identity by email to bonjour@nooance-paris.com. You may choose to stop receiving emails from us at any time.

3. How do you protect my information?

NOOANCE has implemented numerous security measures to ensure the protection of your Personal Information. We have a secure system and powerful internet servers. They can only be accessed by authorized individuals with specific access rights to our systems and are required to keep this information confidential. After a transaction, your private data will not be stored on our servers.

4. Cookies

We use cookies to improve the quality of navigation on our Site and the tools we offer. These cookies allow us, among other things, to remember and process the products in your basket, to understand and save your preferences for future visits, to track the progress of advertisements, to gather data regarding site traffic and interaction between our site and users. If you wish, you can block cookies by changing your internet browser preferences.

5. Will my Personal Information be disclosed to third parties?

We are committed to maintaining the confidentiality of your Personal Information.

We may disclose information about you if necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, as well as those of others.

Finally, we may disclose your Personal Information or information related to your User Account to any judicial authority (or any other regulatory or government authority investigating alleged illegal activities) upon their request.

Because we respect your privacy, we have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your Personal Information with third parties without your consent (except as provided above).

However, non-personal data (which does not identify you) may be transmitted to any third party for marketing, advertising, or other purposes. These privacy rules apply only to the collection and use of information we have gathered on our site, not to information collected offline.

6. Right of Access

In accordance with the Data Protection Act, you can exercise your right of access and rectification to information concerning you at any time by contacting us at the following address: bonjour@nooance-paris.com.