How do I return my order?
Before returning your order, please write to customer service bonjour@nooance-paris.com to obtain the procedure adapted to your situation.
How do I make a complaint after receiving my order?
Directly with our customer service bonjour@nooance-paris.com undertakes to answer you within 48 to 72 working hours (excluding public holidays, weekends and vacation periods communicated by NOOANCE in advance).
I received the wrong product, what should I do?
We invite you to contact our customer service bonjour@nooance-paris.com to organize together the return of the package and the replacement of the product. In this specific case, deliveries (return + new shipment) will be at NOOANCE's expense. A return form will be sent to you by e-mail. You will have to print it, stick it on the package and drop off the package at a relay point or La Poste following the instructions provided. Please return the products as they are so that they can be checked by our quality department.
