Refund policy

The consumer has the right to return an item within fourteen days from the date of receiving their order to return any product that does not suit them and request an exchange or refund, except for the cost of return shipping which remains their responsibility.

The right of withdrawal can be exercised with our customer service directly through our website in the "Contact Us" section. We will promptly send you an acknowledgment of the withdrawal on a durable medium (for example, by email).

Returns must be made in their original and complete condition, allowing them to be resold as new. Any product that has been opened or damaged by the consumer will not be accepted.

In the event of a withdrawal, NOOANCE will refund all payments received, either by re-crediting the consumer's credit card or PayPal account, or by bank transfer depending on the payment method of the order.

NOOANCE may defer the refund until the products are received and verified.

If you wish to make a return, we invite you to contact us via the contact form.