Shipping policy

DELIVERY

Delivery refers to the transfer to the consumer of the physical possession of the goods.

Dispatch Time

Under normal conditions, the professional seller will process the order as soon as possible from Monday to Friday, excluding public holidays. NOOANCE commits to dispatching orders within 24 business hours following the validation of the order, subject to stock availability.

Delivery Time

The prepared order will be handed over to La Poste or its subsidiaries (Colissimo, Chronopost, etc.) or to Mondial Relay, at the customer's choice, for delivery within 2 to 3 days in Metropolitan France or Belgium.

Orders destined for international delivery will also be dispatched via La Poste or its subsidiaries and delivered by their local partner. Delivery times vary depending on the region or country of delivery.

Orders confirmed before noon are processed on the same day and delivered by La Poste to the address provided. After 12 pm, delivery will be made on the evening of the next business day. NOOANCE cannot be held responsible if delivery is not possible due to the customer's fault.

To facilitate the delivery of the order by the carrier, the customer agrees to make the necessary efforts to allow for the parcel's delivery: ensuring their name is visible on the mailbox, providing the access code, and phone number.

Delivery Delay

In case of a delivery delay of more than 5 working days, the customer must inform NOOANCE's customer service, who will implement necessary and appropriate actions.

Delivery Location

Products are delivered to the address specified by the customer on the order form.

Product Conformity

If the product is not in conformity with the order, the consumer must lodge a complaint with the professional seller to obtain a replacement of the product or possibly the resolution of the sale.

Transfer of Ownership

From the delivery date indicated in the order form, ownership of the product is transferred to the buyer, except in cases where full payment of the price has not been received at the time of the order.